Our support tool aims to speed up and simplify the website development process.
The tool is giving you options to send support/problem tickets to our technicians with description of your problem. You are also able to attach files to the tickets you create so no more emailing hassle is required.

To use the tool you will have to register your account. You can do that at: http://www.waypointsystems.co.uk/support.html where you can also login to start using the tool (after successful registration process).

From wikipedia (http://en.wikipedia.org/wiki/Issue_tracking_system):

An issue tracking system (also called trouble ticket system or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's others employees. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both.

A ticket is a file contained within a issue tracking system which contains information about support interventions made by technical support staff or third parties on behalf of an end user who has reported an incident that is preventing them from working with their computer as they would expect to be able to. Tickets are commonly created in a help desk or call center environment. Typically the ticket will have a unique reference number, also known as a case, issue or call log number which is used to allow the user or support staff to quickly locate, add to or communicate the status of the users issue or request.

Rafal,
Lead Web Developer